Frequently asked questions

The process has 4 clear stages:

• Discovery — we understand your current processes, channels, and query volume.
• Design — we build conversational flows and configure the knowledge base.
• Integration — we connect the system with your existing tools (CRM, WhatsApp, web).
• Launch & tuning — we go live, monitor, and optimize during the first 30 days.

It depends on the complexity of your operation:

• Starter / Growth — 5 to 10 business days. Agent setup, channels, and knowledge base configuration.
• Business — 2 to 3 weeks. Includes advanced integrations and multiple flows.
• Enterprise — 4 to 8 weeks. Custom architecture, dedicated SLA, and full onboarding.

Actual time varies based on how quickly you provide the information we need.

Our systems integrate with the major communication and business platforms: WhatsApp Business, Instagram DM, Facebook Messenger, Telegram, Web Chat, and Email. We also connect with management tools like Google Calendar, HubSpot CRM, Google Sheets, and Notion. If you use a different platform, let us know — in most cases we find a solution.

Yes. Once configured, the agent operates autonomously and handles conversations without you needing to be online. It responds in seconds at any time, including holidays; escalates to a human agent when it detects a situation beyond its scope; and generates automatic reports with conversation summaries so you're always informed. Like any language-model technology, its responses may need adjustment, so you decide when to step in.

The agent is designed to escalate intelligently. When it detects a question outside its knowledge base, it can: collect contact details and create a task for your team, transfer the conversation to a human agent via WhatsApp, or send a holding response while a team member picks up the thread. You define which behavior you want in each scenario.

No. The system is designed so that anyone on your team can update responses, add products, or modify flows from a simple interface — no coding required. All plans include access to the dashboard where you can manage agents, channels, and your knowledge base. For more complex changes, you have technical support based on your plan (email, chat, or priority).

In most cases, yes. We work with REST APIs and webhooks, which lets us connect with almost any software that has a public API. The most common: HubSpot, Salesforce, Zoho CRM, Google Workspace, Shopify, WooCommerce, and appointment scheduling software. If you don't have a CRM, we can set up Google Sheets as a database at no extra charge.

The assistant is primarily optimized for Spanish and English, with the ability to automatically detect the user's language and respond accordingly. If your business operates in bilingual markets or with international audiences, we can configure native responses in both languages at no extra cost.

AI credits are the unit that measures your agents' usage. Each agent interaction consumes credits based on its complexity — a simple reply uses fewer credits than one that queries your CRM or generates a document. Each plan includes a monthly allowance:

• Starter — 12,000 credits
• Growth — 45,000 credits
• Business — 180,000 credits
• Enterprise — negotiated

Your agent keeps responding automatically. Extra credits are billed according to your plan's terms. To control spending, you can set a Monthly Spending Cap from Billing — once the cap is hit, the agent pauses until the next period.

• Starter ($49 USD/mo) — ideal for small teams or businesses starting with AI. Up to 3 agents and 3 channels.
• Growth ($129 USD/mo) — for businesses scaling operations. Up to 15 agents, 8 channels, and full analytics.
• Business ($329 USD/mo) — for complex, high-volume operations. Everything unlimited with priority support.
• Enterprise (custom) — negotiated credits and terms with dedicated SLA.

Not sure? Our team advises you at no cost.

No lock-in contracts. All plans are billed monthly and you can cancel anytime from the dashboard. When you cancel, you keep access until the end of the current billing period. If you decide to come back, your configuration and knowledge base are preserved for 90 days.

Yes. From Billing > Settings you can enable a Monthly Spending Cap (Hard Limit). Without a cap, overage is unlimited and your agent never stops. Once the cap is reached, the agent pauses automatically until the next period. Accumulated spending resets each month. You also get an alert when ≤20% of your included credits remain, before entering overage.