Frequently asked questions

The process has 4 clear stages:

• Discovery: we map your current processes, channels and query volume.
• Design: we build the conversational flows and set up the knowledge base.
• Integration: we connect the system with your existing tools (CRM, WhatsApp, web).
• Launch and tuning: we go live, monitor and optimize over the first 30 days.

It depends on the complexity of your operation:

• Starter / Growth: 5 to 10 business days. Agent, channel and knowledge base setup.
• Business: 2 to 3 weeks. Includes advanced integrations and multiple flows.
• Enterprise: 4 to 8 weeks. Custom architecture, dedicated SLA and full onboarding.

Basic agent setup, on the other hand, can be left running in minutes: from zero to serving customers in an afternoon.

The channels in operation are WhatsApp Business, via Meta's official Cloud API, and Webchat, the widget you embed on any website with a single line of code. Instagram DM is already built and tested: its general rollout depends on Meta's approval, which we're processing, so we confirm availability for your account during the demo.
On external tools we integrate with Google Calendar for scheduling and with Shopify and WooCommerce for catalog and orders. The architecture is extensible with webhooks: if you use another tool, we'll assess a custom connection with you.
All your channels land in the same inbox, and the same agent can handle every one of them at once.

No. Alttos AI supports coexistence: you connect your number and keep using the WhatsApp Business app on your phone as usual. Your team can keep replying from their phones while the AI agent works in parallel, and everything you answer from the phone also shows up in the panel, so the customer's history stays complete in one place.
When you connect, we import the last 180 days of history and your contacts, so you don't start from zero: the agent already knows the customers you've been talking to.
The split between AI and people sorts itself out: when someone on your team replies from the phone, Alttos AI detects that a human took over and the AI steps aside, then reactivates on its own after an idle time you configure. Nobody has to remember to switch anything off.

No, it takes minutes and requires no technical paperwork and no developer. You click Connect with Facebook in the panel, sign in with your account and authorize access in a Meta window. We handle the rest of the setup.
We use Meta's official Cloud API, not third-party resellers, so you keep your number and your history, and your credentials are stored encrypted.

You don't need one: Alttos AI includes a native CRM that fills itself. Every time a customer writes on any channel, their contact is created automatically with a full profile, history, tags and notes. Contacts are deduplicated across channels: if the same person writes on WhatsApp and on the web, it's a single contact with a single history. It also includes a sales pipeline the AI fills in, with customizable Kanban-style stages.
Today we integrate with Google Calendar, Shopify and WooCommerce, and the architecture is extensible with webhooks. If you need to connect another tool, we'll review it with you during the demo.

Yes. Alttos AI includes its own catalog, so you don't need Shopify or WooCommerce. It holds three item types: goods (physical products), services (consultations, treatments, jobs) and plans (subscriptions or packages), each with its price, description, photos and category. A medical office or a workshop loads its service list the same way a store loads its products.
The agent checks that catalog as it answers, so it quotes real prices and availability, and shows results in the chat as cards with photo and price, with a detail view the customer opens without leaving the conversation.
If you already have a store on Shopify or WooCommerce, the agent can use it as the source instead of the built-in catalog, with the same experience, and additionally answer about order status and validate discount coupons.

No. Alttos AI is designed to be used without code: anyone on your team can create an agent, update answers, add products to the catalog or adjust behavior from the panel, without programming. Agents are created from scratch or from an already optimized template for your case (sales, B2B lead capture, support, concierge, appointment scheduling and more) and are ready in minutes.
Every plan includes full panel access, where you manage agents, channels, catalog and knowledge base. For everything else you have support according to your plan (email, chat or priority).

Yes. Once configured, the agent runs autonomously and works without you being online. It replies in seconds at any hour, including weekends and holidays; it escalates to someone on your team when it detects a situation beyond its scope; and it generates automatic reports summarizing conversations so you stay informed. As with any language-model technology, its answers may need tuning, which is why you define when to step in.

Alttos AI agents don't make things up: they answer with the information you loaded into your knowledge base and your catalog (prices, policies, hours, services), and when they can't find it they say so instead of improvising. That behavior is intentional.
When a question falls outside their scope or needs human judgment, smart escalation kicks in: you define the behavior per scenario, for example asking for contact details and creating a task for your team, transferring the conversation to a person with full context, or sending a holding reply while someone picks it up. The customer is never left without an answer.

Yes. WhatsApp lets you reply freely for 24 hours after the customer's last message and, outside that window, Meta requires an approved template. That's a Meta rule, not an Alttos AI one, and we manage it for you: you create and send your approved templates from the same panel, every conversation shows whether the 24-hour window is open or closed, and when it's closed it offers the template as the way to reopen it.
That's how you follow up with the customer who asked about pricing and went quiet, instead of waiting for them to write.

Yes, from the Growth plan. By default every channel is global: your whole organization sees every conversation, which is ideal when you serve customers with a single team. As your operation splits into areas, an admin can assign each channel to one or more teams, and then only members of those teams see their conversations.
The isolation is real, not a visual filter: it applies to the inbox, conversations, sales pipeline, notifications and metrics, so a salesperson doesn't see support tickets. Admins always see everything, and if a conversation is transferred from one team to another, both see it.

Agents automatically detect each customer's language and reply in that language, with no extra setup and at no additional cost. Detection holds the language throughout the whole conversation, so a stray “ok” doesn't flip it to the wrong one, and it works well with short messages too. Alttos AI is optimized for Spanish and English, which makes it ideal for businesses in tourist areas or with international audiences.

AI credits are the unit that measures your agents' usage. Each interaction consumes credits based on its complexity: a simple reply costs less than one that has to search your knowledge base, check the catalog or record information in the CRM. That's why there's no fixed one-message-equals-one-credit equivalence.
Each plan includes a monthly amount that renews at the start of every cycle:

• Starter: 24,000 credits
• Growth: 70,000 credits
• Business: 194,000 credits
• Enterprise: negotiated

The Billing panel shows consumption broken down by concept. If you're not sure which plan fits, we'll size it with you in a demo based on your real conversation volume.

We don't bill surprise overage. Overflow is always prepaid, and you have two ways to cover it: buy credit packs whenever you want, one-off purchases that add to your balance and don't expire while your subscription is active, or turn on auto-recharge, which buys a pack with your saved card when the balance drops below a threshold you set.
If credits run out and you have no packs and no auto-recharge, the AI pauses and new conversations are escalated to someone on your team, preserving the context. Service doesn't stop: it moves to your team.
Before that happens we alert you by email and in the panel when 20%, 10% and 5% of the month's credits remain.

Yes. Auto-recharge has a configurable monthly spending cap: once it's reached, Alttos AI stops buying packs, so you never spend more than you decided. And if you'd rather not overspend at all, just leave it off: in that case, when the month's credits run out the AI pauses and conversations move to your team.
Packs are meant for a one-off spike. If you're short on credits month after month, upgrading is the better move: the higher plan gives more credits per dollar than any pack and also raises your agent, channel and user limits.

• Starter ($49 USD/mo): small teams starting with AI. 24,000 credits, up to 3 agents, 3 channels and 5 users.
• Growth ($129 USD/mo): the most popular, for businesses scaling their operation. 70,000 credits, 15 agents, 8 channels, 15 users, and it unlocks team-isolated inboxes.
• Business ($329 USD/mo): high-volume operations. 194,000 credits, unlimited agents, channels and users, and priority support.
• Enterprise: negotiated credits and terms, custom analytics and a dedicated SLA.

The full engine (automatic CRM, pipeline, scheduling, knowledge base, catalog, integrations, metrics and every channel type) is included from the Starter plan: what changes between plans are the usage quotas and the support level. If you're unsure, we'll advise you at no cost.

No lock-in contracts. Every plan is billed monthly and you can cancel anytime from the panel, self-service. When you cancel, you keep access until the end of the period you already paid for. If you decide to come back, your setup and knowledge base are kept for 90 days.

Almost any. Payments are processed by Paddle, which acts as merchant of record in most countries worldwide, so you can subscribe to Alttos AI with international cards and the usual payment methods. Billing is monthly and in US dollars (USD).
The product, the support and the agents are available in Spanish and English, and global billing doesn't limit the service to a single region: any company can use it, wherever it is. If you have a specific question about coverage in your country, we'll confirm it during the demo.