The customer asks about a product and the agent replies with cards showing photo, price and discount, plus a detail view inside the chat. When there's no exact match, it shows what is available and says so plainly.
Integrated with Shopify and WooCommerce
The agent reads your catalog, prices and availability in real time. Answers product questions without your team opening the store.
Order status instantly
The customer asks about their order with the order number or their email, and the agent checks your store and replies with the real status. Read-only throughout: it informs, it never modifies the order.
Handoff to your team when needed
Complex returns, complaints, B2B cases: the agent knows when to escalate with full customer context and purchase history.
Typical flows
Real-world use cases
1
Customer searches for a product
01Customer enters your webchat or WhatsApp asking about a product or category
02Agent searches your Shopify or WooCommerce catalog and shows the options as cards with photo and price
03Resolves doubts about the product: sizes, materials, availability, shipping
04Validates the discount coupon the customer wants to use and explains what it covers
05Walks the customer to the buying decision, clearing whatever is holding them back
2
Customer asks about their order
01Customer asks about their order status or delivery date
02Agent identifies the order by its number or the buyer's email
03Checks your store and replies with the real status, and can list their recent orders
04If there's an issue (delay, lost package), escalates to the team with full context
3
Customer requests return or exchange
01Customer says they want to return, exchange or has a problem with the product
02Agent identifies the order and checks your store's return policy
03Explains the process, timeframes and available options
04If the case requires intervention (refund, complex warranty), escalates to your team with full context
4
Configurable to fit your store
01Answers frequently asked questions from your knowledge base: shipping, returns, payment methods, warranties
02You define its goal, its tone and its instructions: what it answers, what it doesn't, and when it hands the conversation to a person