🛒 E-commerce

Every visitor with questions, attended. Every abandoned cart, recovered.

Alttos AI recovers lost sales, answers product and order questions, and serves customers 24/7. Integrated with Shopify and WooCommerce.

How Alttos AI serves your industry

Capabilities built for e-commerce

The customer asks about a product, the agent responds with details, alternatives and availability. Keeps them in the buying flow.

The agent knows your catalog, prices and stock in real time. Answers about products without your team checking the store.

Customer asks where their order is, the agent checks and replies with updated tracking. No tickets, no waits.

Complex returns, complaints, B2B cases: the agent knows when to escalate with full customer context and purchase history.

Typical flows

01 Customer enters your webchat or WhatsApp asking about a product or category
02 Agent searches your Shopify or WooCommerce catalog and shows relevant options
03 Resolves doubts about the product: sizes, materials, availability, shipping
04 Guides the customer to finalize the purchase with a direct link to checkout

01 Customer asks about shipping status, tracking number or delivery date
02 Agent identifies the order (by number or customer identity)
03 Checks the system and responds with up-to-date information
04 If there's an issue (delay, lost package), escalates to the team with full context

01 Customer says they want to return, exchange or has a problem with the product
02 Agent identifies the order and checks your store's return policy
03 Explains the process, timeframes and available options
04 If the case requires intervention (refund, complex warranty), escalates to your team with full context

01 Answers FAQs from your knowledge base: shipping, returns, payment methods, warranties
02 Configurable to any flow you need: post-purchase surveys, cross-sell, loyalty programs, lead capture
03 You define what it does and what it doesn't, from the panel. No code, no tech team

More industries we serve