ALTTOS AI S.A.S. Terms and Conditions of Service. They apply to the website alttos.ai and the Alttos AI platform.
ALTTOS AI S.A.S. (hereinafter, "Alttos AI", "the Company" or "we"), a simplified joint-stock company incorporated under the laws of the Republic of Colombia, identified with Tax ID (NIT) 902.073.594-8, registered with the Aburrá Sur Chamber of Commerce under commercial registration No. 296498, is the owner and operator of the website alttos.ai (the "Website") and of the Alttos AI software platform (the "Platform").
Contact details: email legal@alttos.ai.
For the purposes of these Terms, the following terms shall have the meaning indicated below:
3.1. These Terms govern the access to and use of the Website and the Platform, and constitute a binding agreement between the Customer and Alttos AI.
3.2. By creating an Account, contracting a Plan or using any of the Services, the Customer declares that they have read, understood and fully accepted these Terms. If the Customer does not agree, they must refrain from using the Services.
3.3. Anyone who accepts these Terms on behalf of a legal entity declares and warrants that they have sufficient authority to bind it, and that they are of legal age and have the legal capacity to contract.
3.4. These Terms are complemented by the Privacy Policy and other policies published on the Website, which form an integral part of this agreement.
4.1. Platform. Alttos AI offers a software-as-a-service (SaaS) platform that allows the Customer to configure and operate AI Agents across different Channels, for tasks such as customer service, lead qualification, scheduling and process automation.
4.2. Implementation services. Alttos AI may provide consulting, design, implementation or custom development services. Such services shall be governed by the specific quote, proposal or contract signed for that purpose; in the event of a discrepancy between that document and these Terms regarding the scope of the project, the specific document shall prevail.
4.3. Nature of the service. The Services are provided "as is" and "as available". Alttos AI may, at any time, modify, update, add or discontinue features, seeking not to substantially affect the essential features contracted.
4.4. Technology providers. The provision of the Services depends on third-party providers (among others, artificial intelligence model providers, messaging platforms, payment processors and infrastructure providers), in accordance with section 18.
5.1. The Customer undertakes to provide truthful, complete and up-to-date information upon registration and to keep it updated.
5.2. The Customer is solely responsible for safeguarding their credentials and for all activity carried out through their Account. They must immediately notify Alttos AI of any unauthorized use or security breach of which they become aware.
5.3. Alttos AI may suspend or cancel Accounts that contain false information, that are used fraudulently or that violate these Terms.
6.1. Plans and prices. The available Plans, their limits and current prices are published on the Website. Prices are expressed and charged in United States dollars (USD).
6.2. Payment processing and billing. Payments are processed through a payment provider that acts as Merchant of Record for the order, whose identity is disclosed to the Customer at the time of purchase. In that capacity, such provider handles collection, invoicing and the settlement of applicable taxes, issues the corresponding receipt, and appears as the charge on the Customer's payment statement. Payment processing is additionally governed by such provider's terms and policies.
6.3. Credits. Artificial intelligence consumption is measured in Credits, which are deducted from the Customer's balance based on the use of the AI Agents. Each Plan includes a number of Credits per period.
6.4. No carryover (no rollover). Included Credits reset at the beginning of each billing period. Unused Credits do not accumulate or transfer to subsequent periods and are forfeited upon renewal.
6.5. Automatic renewal. Unless previously cancelled by the Customer through the available mechanisms, subscriptions renew automatically for periods equal to the one initially contracted, authorizing the corresponding charge.
6.6. Taxes. Prices do not include applicable taxes, fees or contributions, which will be added and invoiced in accordance with applicable law.
6.7. Default and suspension. Failure to pay on time entitles Alttos AI to suspend or limit the Services after the grace period established, without prejudice to the collection of the amounts owed.
6.8. Price changes. Alttos AI may modify the prices of the Plans. Changes will be communicated with reasonable advance notice and will apply as of the next renewal.
6.9. Pilot programs. Pilot or evaluation plans are governed by the particular conditions agreed (duration, credits and conversion), and do not give rise to a payment obligation during their term unless otherwise agreed.
The Customer undertakes to use the Services in accordance with the law and these Terms. In particular, the Customer may NOT:
8.1. The Customer declares and warrants that they have the legal basis and, where applicable, the prior, express and verifiable consent (opt-in) of their End Users to contact them through the Channels.
8.2. The Customer is solely responsible for the content configured in their AI Agents, for their business information and its accuracy, as well as for complying with the policies of the Channel providers.
8.3. In regulated sectors (including the health, aesthetic and wellness sectors) the Customer is solely responsible for compliance with the applicable sector regulations and for the truthfulness and suitability of the clinical, commercial or advertising information they disseminate through the Services.
8.4. The Customer shall hold Alttos AI harmless against any claim by End Users or third parties arising from the breach of this section, in accordance with section 16.
9.1. AI Agents generate automated responses that may contain errors, inaccuracies, omissions or unexpected results, inherent to language model technology.
9.2. The generated responses do not constitute medical, legal, financial, professional or any other type of advice, and must not be interpreted as such. In particular, AI Agents do not make diagnoses or prescriptions.
9.3. The Customer is responsible for configuring, supervising, reviewing and validating the responses of their AI Agents, especially in sensitive contexts. Decisions with legal or significant effects on individuals must not be made in a fully automated manner without human intervention.
9.4. Alttos AI does not guarantee the accuracy, completeness or suitability of the responses for a particular purpose, nor any specific commercial results derived from the use of the Services.
10.1. Alttos AI (or its licensors, as applicable) owns all intellectual and industrial property rights over the Platform, the software, the trademarks, the names, the designs and the documentation. These Terms do not transfer to the Customer any ownership right over them.
10.2. Alttos AI grants the Customer a limited, non-exclusive, non-transferable and revocable license to use the Platform, during the term of the Plan and exclusively for the purposes set out in these Terms.
10.3. The Customer retains ownership of the Customer Content and grants Alttos AI a license, limited to the provision of the Services, to host, process and transmit such Content.
10.4. If the Customer submits suggestions, comments or improvement ideas, they authorize Alttos AI to use them freely, without this giving rise to any obligation of compensation.
10.5. Notice of infringing content. If you believe that content available through the Services infringes your intellectual property or other rights, you may notify Alttos AI at legal@alttos.ai, including: (i) your contact information; (ii) identification of the allegedly infringing content and its location; (iii) identification of the right or work affected; (iv) a good-faith statement that the use is not authorized; and (v) a statement that the information in the notice is accurate and that you are the rights holder or are authorized to act on their behalf.
10.6. Takedown and repeat infringers. Alttos AI will review valid notices diligently and will remove or disable access to content found to be infringing. Alttos AI may suspend or terminate the Accounts of those who repeatedly engage in infringement, without prejudice to any other applicable legal action.
11.1. The processing of Personal Data is carried out in accordance with Law 1581 of 2012, Decree 1074 of 2015 (which compiles Decree 1377 of 2013) and other applicable data protection regulations in Colombia.
11.2. Roles. With respect to the Personal Data of End Users processed on behalf of the Customer, the Customer acts as Data Controller and Alttos AI acts as Data Processor, limiting itself to processing such data in accordance with the Customer's instructions and for the purpose of providing the Services.
11.3. The processing is additionally governed by Alttos AI's Privacy Policy and, where applicable, by the Data Processing Agreement (DPA) that the parties sign.
11.4. International transfers and transmissions. The provision of the Services may involve the transmission of Personal Data to providers located abroad (for example, artificial intelligence model providers, messaging platforms, payment processors and infrastructure providers). By accepting these Terms, the Customer acknowledges and authorizes such transmission, undertaking to have the authorization of the data subjects where the law requires it.
11.5. The data subjects may exercise their rights to know, update, rectify and delete their data, as well as the other habeas data rights, before the corresponding Controller. The Superintendence of Industry and Commerce (SIC) is the data protection authority in Colombia.
12.1. Each party undertakes to maintain the confidentiality of the non-public information it accesses in connection with the relationship, and to use it solely for the purposes of this agreement.
12.2. Information that is or becomes publicly available without fault of the receiving party, that was already legitimately known, or that must be disclosed by legal mandate or by a competent authority, is not considered confidential.
13.1. Alttos AI will use commercially reasonable efforts to maintain the availability of the Platform, without this implying a guarantee of uninterrupted or error-free operation.
13.2. Scheduled or emergency maintenance may be carried out. Availability may be affected by factors beyond Alttos AI's control, including failures of third-party providers.
13.3. Support levels depend on the contracted Plan. Service level agreements (SLAs) only apply when expressly agreed in writing (for example, in Enterprise-type plans).
15.1. To the maximum extent permitted by law, Alttos AI shall not be liable for indirect, incidental, special, punitive or consequential damages, nor for lost profits, loss of data, of customers or of business opportunities, arising from the use or inability to use the Services.
15.2. Alttos AI's total and aggregate liability for any claim related to the Services shall be limited to the amounts actually paid by the Customer to Alttos AI during the three (3) months prior to the event giving rise to the claim.
15.3. The foregoing limitations do not apply in cases where the law does not permit their exclusion, including willful misconduct or gross negligence, nor with respect to the non-waivable rights of the consumer.
17.1. These Terms remain in force as long as the Customer accesses or uses the Services.
17.2. Alttos AI may suspend or limit the Services immediately in the event of a breach of these Terms, payment default, security risk or requirement of a competent authority.
17.3. Either party may terminate the relationship through the available mechanisms. Termination entails the cessation of access to the Platform.
17.4. After termination, Alttos AI will retain the Customer Content for a reasonable period to allow its export, and may subsequently delete it, except where there is a legal obligation to retain it. The clauses that by their nature must remain in force (intellectual property, confidentiality, limitation of liability, indemnification and applicable law) shall survive.
21.1. When the contracting constitutes a consumer relationship, the provisions of Law 1480 of 2011 (Consumer Statute) shall apply.
21.2. Right of withdrawal. In distance or electronic sales where the law recognizes it, the consumer may exercise the right of withdrawal within the following five (5) business days, under the terms of article 47 of Law 1480 of 2011, except for the legal exceptions (among them, services of immediate execution or whose provision has begun with the consumer's authorization).
21.3. Requests, complaints and claims (PQR). The Customer may submit their PQR to the email legal@alttos.ai. The Superintendence of Industry and Commerce (SIC) is the competent authority on consumer protection.
22.1. These Terms are governed by the laws of the Republic of Colombia.
22.2. The parties will seek to resolve any dispute arising from these Terms directly and in good faith. If a solution is not reached within the following thirty (30) days, the dispute will be submitted to the jurisdiction of the competent courts of the Republic of Colombia.
23.1. Assignment. The Customer may not assign their contractual position without the prior written authorization of Alttos AI. Alttos AI may assign it in the context of a reorganization or transfer of assets, informing the Customer.
23.2. Severability. If any provision is declared invalid or unenforceable, the remaining ones will retain full force.
23.3. No waiver. Tolerance or the non-exercise of a right does not imply its waiver.
23.4. Entire agreement. These Terms, together with the referenced policies and specific contracts, constitute the entire agreement between the parties regarding their subject matter.
23.5. Notices. Communications will be made to the email addresses registered by the parties.
23.6. Language. The Spanish version of these Terms shall prevail over any translation into other languages.
23.7. Headings. The section headings are merely for reference and do not affect their interpretation.
For any questions about these Terms, you can contact us:
ALTTOS AI S.A.S. · Tax ID (NIT) 902.073.594-8